1. Introduction
Welcome to Royal Pawz. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By using our mobile pet grooming services, website, or mobile application, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Personal Information
When you create an account or book a service, we collect:
- Contact Information: Name, email address, phone number, physical address
- Account Credentials: Email and encrypted password
- Payment Information: Credit/debit card details (processed securely through Stripe)
2.2 Pet Information
To provide grooming services, we collect information about your pet(s):
- Pet name, breed, age, size, and weight
- Pet photos (optional)
- Health conditions, behavioral notes, and grooming preferences
- Vaccination records (rabies vaccination required)
2.3 Service Information
When you use our services, we automatically collect:
- Booking details (date, time, services requested)
- Service history and grooming notes
- Photos taken during grooming (before/after)
- Payment transaction history
- Reviews and ratings
- Text messages you exchange with us, including any photos you send
2.4 Technical Information
- IP address, browser type, and device information
- Location data (with your permission, for service delivery)
- App usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide Services: Schedule appointments, dispatch groomers, process payments
- Communication: Send booking confirmations, reminders, and updates about your appointments
- Customer Support: Respond to your inquiries and resolve issues
- Replying to Your Texts: We use automated tools, including an AI text assistant, to help our team understand your messages and prepare replies. Our team decides what is sent. The assistant does not send texts or make or change bookings on its own.
- Improvement: Analyze usage patterns to improve our services and user experience
- Marketing: Send promotional offers and news (you can opt out at any time)
- Legal Compliance: Comply with applicable laws and regulations
- Safety: Protect against fraud, unauthorized access, and other illegal activities
4. Data Storage and Security
4.1 Where We Store Your Data
Your data is stored securely using Supabase, a secure cloud database service. Supabase uses industry-standard encryption and security practices to protect your information.
4.2 Security Measures
We implement various security measures to protect your personal information:
- Encryption of data in transit (SSL/TLS) and at rest
- Secure password hashing (bcrypt)
- Regular security audits and updates
- Access controls and authentication requirements
- Secure payment processing through PCI-compliant providers
4.3 Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. If you delete your account, we will delete your personal data within 90 days, except where we are required to retain it by law.
5. Third-Party Services
We use the following third-party services to operate our business:
5.1 Stripe (Payment Processing)
All payment information is processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card information on our servers. Please review Stripe's Privacy Policy.
5.2 Supabase (Database & Authentication)
We use Supabase for data storage and user authentication. Supabase complies with GDPR and other data protection regulations. Please review Supabase's Privacy Policy.
5.3 Analytics Services
We may use analytics services to understand how users interact with our app. These services may collect information about your device, usage patterns, and interactions with our app.
5.4 Text Messaging
We use a text-messaging provider to send and receive texts with you. It processes your phone number and the content of our messages to deliver them.
5.5 AI Text Assistance
To help our team reply to your texts, we send the text conversation to a third-party AI model provider, together with limited account details such as your first name, your pets' names, sizes and breeds, and your upcoming appointments. We do not share your street address, email address, full phone number or payment information with it, and it is not permitted to use your messages to train its models or for marketing.
5.6 Maps, Email and Hosting
We use a mapping provider to look up addresses and estimate drive times, an email provider to send confirmations and receipts, and cloud hosting providers to run our website and services. Each receives only the information it needs to perform its service for us.
6. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
6.1 Mobile Information Privacy
SMS/Text Message Data
Your mobile phone number and any information collected through SMS/text messaging will never be shared with, or sold to, third parties or affiliates for marketing or promotional purposes. We use your mobile number to send transactional texts about your appointments and services with Royal Pawz, such as booking confirmations, appointment reminders, schedule changes, service updates, receipts, and links to review and sign grooming release or waiver forms for your pet.
If you have had a paid groom with us in the last 12 months, a member of our team may also text you a personal reminder when your dog is due for a groom, from (833) 302-8947, no more than once a month. You do not need to opt in to receive these reminders, and agreeing to texts is never a condition of booking. Reply STOP to any Royal Pawz text to stop all texts from us, or tell any member of our team. We keep records of your text consent and opt-out requests for up to 5 years.
6.2 Service Providers
We share information with groomers assigned to your appointments so they can provide services. Groomers can see your name, address, phone number, pet information, and appointment details. We also share information with the service providers described in Section 5, only as needed for them to operate our services on our behalf.
6.3 Business Transfers
If Royal Pawz is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6.4 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of Royal Pawz, our users, or others.
6.5 With Your Consent
We may share your information for other purposes with your explicit consent.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
7.1 Access and Portability
You have the right to request a copy of the personal information we hold about you. You can access most of this information through your account settings.
7.2 Correction
You can update your personal information at any time through your account settings. If you need assistance, contact our support team.
7.3 Deletion
You have the right to request deletion of your personal information. You can delete your account through the app settings, or contact us to request deletion.
7.4 Opt-Out of Marketing
You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by adjusting your notification preferences in your account settings.
7.5 California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).
9. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
For significant changes, we will provide more prominent notice (such as email notification or in-app notification). We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Royal Pawz
Mobile Pet Grooming Service - Houston, TX Area
Email: support@royalpawzusa.com
Phone: +1 (832) 504-0760
By using Royal Pawz services, you acknowledge that you have read and understood this Privacy Policy and our Terms of Service.