Privacy Policy

Welcome to Royal Pawz. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our mobile pet grooming services, website, or mobile application, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2.1 Personal Information

When you create an account or book a service, we collect:

• Contact Information: Name, email address, phone number, physical address
• Account Credentials: Email and encrypted password
• Payment Information: Credit/debit card details (processed securely through Stripe)

2.2 Pet Information

To provide grooming services, we collect information about your pet(s):

• Pet name, breed, age, size, and weight
• Pet photos (optional)
• Health conditions, behavioral notes, and grooming preferences
• Vaccination records (rabies vaccination required)

2.3 Service Information

When you use our services, we automatically collect:

• Booking details (date, time, services requested)
• Service history and grooming notes
• Photos taken during grooming (before/after)
• Payment transaction history
• Reviews and ratings

2.4 Technical Information

• IP address, browser type, and device information
• Location data (with your permission, for service delivery)
• App usage data and analytics
• Cookies and similar tracking technologies

We use your information to:

• Provide Services: Schedule appointments, dispatch groomers, process payments
• Communication: Send booking confirmations, reminders, and updates about your appointments
• Customer Support: Respond to your inquiries and resolve issues
• Improvement: Analyze usage patterns to improve our services and user experience
• Marketing: Send promotional offers and news (you can opt out at any time)
• Legal Compliance: Comply with applicable laws and regulations
• Safety: Protect against fraud, unauthorized access, and other illegal activities

4.1 Where We Store Your Data

Your data is stored securely using Supabase, a secure cloud database service. Supabase uses industry-standard encryption and security practices to protect your information.

4.2 Security Measures

We implement various security measures to protect your personal information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password hashing (bcrypt)
• Regular security audits and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

4.3 Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. If you delete your account, we will delete your personal data within 90 days, except where we are required to retain it by law.

We use the following third-party services to operate our business:

5.1 Stripe (Payment Processing)

All payment information is processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card information on our servers. Please review Stripe's Privacy Policy.

5.2 Supabase (Database & Authentication)

We use Supabase for data storage and user authentication. Supabase complies with GDPR and other data protection regulations. Please review Supabase's Privacy Policy.

5.3 Analytics Services

We may use analytics services to understand how users interact with our app. These services may collect information about your device, usage patterns, and interactions with our app.

We do not sell your personal information. We may share your information in the following circumstances:

6.1 Mobile Information Privacy

6.2 Service Providers

We share information with groomers assigned to your appointments so they can provide services. Groomers can see your name, address, phone number, pet information, and appointment details.

6.3 Business Transfers

If Royal Pawz is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of Royal Pawz, our users, or others.

6.5 With Your Consent

We may share your information for other purposes with your explicit consent.

Depending on your location, you may have the following rights:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. You can access most of this information through your account settings.

7.2 Correction

You can update your personal information at any time through your account settings. If you need assistance, contact our support team.

7.3 Deletion

You have the right to request deletion of your personal information. You can delete your account through the app settings, or contact us to request deletion.

7.4 Opt-Out of Marketing

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by adjusting your notification preferences in your account settings.

7.5 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).

We use cookies and similar tracking technologies to track activity on our website and app and hold certain information. Cookies are small data files stored on your device.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., authentication, security)
• Analytics Cookies: Help us understand how users interact with our website
• Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For significant changes, we will provide more prominent notice (such as email notification or in-app notification). We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us: